TRAKTOR KONTROL S8 screen not working

richardflint

I have a TRAKTOR KONTROL S8 while using it the left hand side screen went white, all controls still work but now I have no wave form or anything showing, the right hand side is still working as normal. I have tried turning it off and on, but no luck. This has happened right after upgrading to Traktor 4, but I'm not sure if it is related. Is this a hardware issue? Is there anything I can try to fix it?

Martiniix_NI

Heyo!

This is currently a known issue which hopefully will be fixed in next updates. You can read more about it here.

https://support.native-instruments.com/hc/es/articles/360017233958-What-s-New-in-Traktor-Pro-4

Also, have you updated to the latest version (4.0.2) already?

Sûlherokhh

https://community.native-instruments.com/discussion/comment/172353#Comment_172353

Completely white screen has always been a malfunctioning device to my knowledge.

Martiniix_NI

Heyo!

This is currently a known issue which hopefully will be fixed in next updates. You can read more about it here.

https://support.native-instruments.com/hc/es/articles/360017233958-What-s-New-in-Traktor-Pro-4

Also, have you updated to the latest version (4.0.2) already?

richardflint

ok thanks, yes I'm currently on version 4.0.2 13, do you think moving back to Traktor 3 resolve my issue?

Martiniix_NI

I believe it would solve it yes, at least in the meantime.

richardflint

I have tired using Traktor 3 instead, but the screen is still plain white. Maybe its a physical hardware issue

Sûlherokhh

https://community.native-instruments.com/discussion/comment/172353#Comment_172353

Completely white screen has always been a malfunctioning device to my knowledge.