cant update my kontrol s49 mk3? (MacOS 12)

Saldom

when I tried to update the firmware for my kontrol s49 mk3 i got the message: ! look like something went wrong.

please re-run the update on your computer, get help at ni.de/kontrol-help

so i did and yet my controller not even work.

Saldom

God bless you all. I tried a hub a while ago and all worked now. Thank you all for your support. Now I can enjoy my keyboard kontrol s49 n.

Uwe303

Hello,

have you tried all this:

https://support.native-instruments.com/hc/en-us/articles/14229160390045-Kontrol-S-Series-MK3-Troubleshooting-Firmware-Update-Issues

Jeremy_NI

@Saldom What kind of Mac do you have? How do you connect your keyboard to your Mac? We recommend using a powered usb c hub. Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

Saldom

macAir with OS MONTEREY 12.7.6 version. thank you i will try to get a hub

Saldom

God bless you all. I tried a hub a while ago and all worked now. Thank you all for your support. Now I can enjoy my keyboard kontrol s49 n.