Broken Connection to Samples

C Walldorf

Hello! I've been on Native Ultimate Komplete used for years and yesterday, I signed into Native Access and noticed that most of my VI's had an update. I "Updated All" and it's wreaking havoc on my machine. First off, I've got 3 versions of Kontakt to choose from. I had been using the straight-up Kontakt which I assume was 6.

After I updated, I got the following message…

When I went to an instance of the VI, they're all in Demo mode with incomplete GFX.

This is ONLY on Kontakt specific VI's. Within Kontakt, any 3rd party VI's are fine. When I open up the VI, I get this….

35, 368 files not found which I assume is all of the Native Kontakt VI's. Also, that is not my file path and never was. All of my VI's are on their own harddrive and my file path is a couple of screengrabs down. I looked to make sure when I updated it didn't create a new File Path and I can't find it. I checked both Libraries including the hidden one and there is no Samples folder. Once I point it to the correct folder on my dedicated VI drive, it connects and I get this (Demo Mode) but it still doesn't play…

For the session I was in, I had about 8 instances of Kontakt but without that many internal tweaks so I bit the bullet and changed them all to Kontakt 7 instances and reloaded the instruments which wasn't too bad, but I was ignoring the greater implication that I have years of projects that are no longer linked…but back to this specific project where I changed over everything to Kontakt 7. Now, whenever I open it I now get this message…

Again, none of the Native Kontakt VI's play. I open one up and get this…

It's always Cloud Supply. I navigate to the Cloud Supply folder (the file path above is actually looking in the correct place) and try to connect but it doesn't work. I then hit Ignore this Time and everything plays back normally. That's my first question. Even if I did manually update everything to Kontakt 7, why do I have to do this process? I even have an instance of Cloud Supply in the project and despite hitting ignore, it plays back fine.

Obviously, the more pressing issue is the rest of my projects. All the links to samples are broken and won't connect. I'm on a 10 Core M1 Max with 64GBs of RAM running OS 12.7.5 and ProTools 2022 12.0. I just talked to another engineer at the studio and he's having a very similar problem on his machine at home. Our Main Studio machine is running a very old version of ProTools/Kontakt so it has't been affected but this seems a little crazy. What can be done here? Can I go back to an older version or somehow delete everything and update again?

Thanks in adavance!

Chris

Jeremy_NI

@C Walldorf There's a number of libraries that got updated and broke compatibility with Kontakt 6. We provided links to installers of the previous versions allowing users to downgrade: Previous versions of recently updated Kontakt libraries / compatibility with K6 older libraries

Jeremy_NI

@C Walldorf There's a number of libraries that got updated and broke compatibility with Kontakt 6. We provided links to installers of the previous versions allowing users to downgrade: Previous versions of recently updated Kontakt libraries / compatibility with K6 older libraries