I bought a Komplete Kontrol M32 keyboard and it connects to my computer but it only seems to be working in MIDI mode. The quick setup guide shows that you should be able to load up the Komplete Kontrol software and then press Browser on the hardware keyboard, but mine just says "Instance - No Instances" and it cannot control anything. I have gone through the troubleshooting steps in this article but no luck:
https://support.native-instruments.com/hc/en-us/articles/4410095967377-My-Komplete-Kontrol-Keyboard-Does-Not-Start
I have attached a photo of the keyboard screen