While playing a song, playback is interrupted repeatedly.

MSK
MSK Member Posts: 3 Newcomer
edited October 22 in Traktor Software & Hardware

While playing a song, playback is interrupted repeatedly.

The same symptom occurs both in HID mode with CDJ x mixer and when using KONTROL S4 mk2 and cannot be used on site.

I have tried the examples listed in support (screensaver off, Space, etc.) but they do not solve the problem.

I have a DJ at the weekend and would like to resolve this before then, what can I do?

PC / Macbook Air 2017 13inch 8GB memory
OS / Mac OS X Monterey 12.6.7
TRAKTOR Pro3 ver. / 3.11.1 17

Sample Late / 44100Hz
Buffer Size / 256,512,768,1024 (In both cases, symptoms remain the same)

↓Actual symptoms (video)
https://youtube.com/shorts/HeO90zIYq2M

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Best Answers

  • MrCee
    MrCee Member Posts: 162 Pro
    Answer ✓

    Apologies for being brief.

    Open Terminal.app on macOS which you will find under Applications/Utilities/Terminal.app

    Paste the following:

    kextstat | grep -i audio

  • MrCee
    MrCee Member Posts: 162 Pro
    Answer ✓

    This all looks normal.

    The main issue that stands out is you are still using Monterey. But you can ignore that for now.

    Create a new user on macOS named "TRAKTOR" or "TEST" and run some files you can share with this new profile, see if it does the same. Reinstall the latest drivers from NI, make sure your firmware is up to date.

    Let me know how you go, I've seen this before.

Answers

  • MrCee
    MrCee Member Posts: 162 Pro

    I watched the YouTube example, that truly is awful.

    What is your terminal output after running this command:

    kextstat | grep -i audio

  • MSK
    MSK Member Posts: 3 Newcomer

    Thx MrCee!

    Yeah, I'm having trouble getting it to work properly as it is.

    Sorry, I didn't understand your question, what is a command? Is there a way to enter them somewhere in the software?

  • MrCee
    MrCee Member Posts: 162 Pro
    Answer ✓

    Apologies for being brief.

    Open Terminal.app on macOS which you will find under Applications/Utilities/Terminal.app

    Paste the following:

    kextstat | grep -i audio

  • MSK
    MSK Member Posts: 3 Newcomer

    Thank you very much!
    I ran it and this is the description that appeared.

    ↓↓↓↓↓↓↓↓↓↓↓

    Executing: /usr/bin/kmutil showloaded
    No variant specified, falling back to release
      133    5 0xffffff7f99225000 0x1e000    0x1e000    com.apple.iokit.IOAudioFamily (340.2) AAE512DA-584A-33A9-80E5-F3C23178CCA0 <132 7 6 3 1>
      157    1 0xffffff7f97933000 0x1000     0x1000     com.apple.driver.AppleAudioClockLibs (140.1) 117D3632-70F2-39FF-91BC-D0F1A9C86352 <9 7 6 3 1>
      177    0 0xffffff7f990a6000 0x3000     0x3000     com.apple.driver.AudioAUUC (1.70) 5A2DA1C9-50DD-384D-9490-386B9A489824 <133 112 16 15 9 7 6 3 1>
      342    0 0xffffff7f9901c000 0x52000    0x52000    com.apple.driver.AppleUSBAudio (416.2) 68F5BC9A-CD38-3DBE-9071-4DC0E7F818C6 <157 133 105 24 23 16 8 7 6 3 1>

  • MrCee
    MrCee Member Posts: 162 Pro
    Answer ✓

    This all looks normal.

    The main issue that stands out is you are still using Monterey. But you can ignore that for now.

    Create a new user on macOS named "TRAKTOR" or "TEST" and run some files you can share with this new profile, see if it does the same. Reinstall the latest drivers from NI, make sure your firmware is up to date.

    Let me know how you go, I've seen this before.

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