I get RED X icon when it ry to open Standalone Kontakt

conmarcos
conmarcos Member Posts: 13 Newcomer
edited May 2022 in Kontakt

 Kontakt stopped working after upgrading from Windows 10 to Windows

11. Trying to resolve the issue I downgraded back to Windows 10

(which is fully updated). I also reinstalled it several times and Kontakt

in Native Access appears correctly installed. I also

tried all the troubleshooting suggested

in:https://support.native-instruments.com/hc/en-us/articles/115004169849-KONTAKT-Crashes,

but still no solution. Each time I try to open Kontakt no matter it

is in Standalone mode or within a DAW like Reaper 6 or Cubase 12 Pro

Kontack do not open and I get Icon with RED X instead.

Every other Audio related software works fine including NI Software

like Traktor DJ2, Creator Tools and all others.

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Answers

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    What is the exact error message? Did you try opening Kontakt as “Administrator” (right click the icon choose “Run as Administrator”)

  • conmarcos
    conmarcos Member Posts: 13 Newcomer
    Capture.PNG

    That is what I see when I try to open Kontakt no matter I try to open it as usual or as an administrator. Thanks.

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    Not a very informative error message…🤪

    probably a good idea to put in a support ticket since you have already tried the other troubleshooting steps.

    https://support.native-instruments.com/hc/en-us/sections/360000092857

  • conmarcos
    conmarcos Member Posts: 13 Newcomer

    Hi, i open a ticket twice but did not even receive the automatic response message.

    The issue is this: After upgrading to Windows 11, each time I click on the Standalone Kontakt icon, Kontact does not start up and only I see what you see in this photo. Is like Windows cannot find the exe. But Kontakt in Native access appears installed fine. It is a registry issue but I do not know a good workaround there, I just did the registry troubleshooting that is proposed in NI support and also I downgraded to windows 10 and reinstalled Kontakt but no solution. A Cubase or Reaper project that includes Kontack it crashes and I'm asked to kill the plugin.

    Capture.PNG


  • EvilDragon
    EvilDragon Moderator Posts: 998 mod

    Try uninstalling Kontakt again and then manually clean up relevant keys from registry. So, press Win+R and type regedit.exe, press Enter. Then navigate to and delete these keys:

    HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Kontakt Application

    HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\Kontakt Application


    Then try reinstalling.

  • conmarcos
    conmarcos Member Posts: 13 Newcomer

    Hi, I deleted the Kontakt Application KEY in HKEY_CURRENT_USER\SOFTWARE\Native Instruments\, but after this in HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\ there is no Kontakt Application KEY .Only i see Kontakt instruments , Kontakt Factory libray and Kontakt Factory selection KEYS.

  • EvilDragon
    EvilDragon Moderator Posts: 998 mod

    Alright, no matter. What happens after reinstalling now?

  • conmarcos
    conmarcos Member Posts: 13 Newcomer

    The same issue.

  • conmarcos
    conmarcos Member Posts: 13 Newcomer

    But know i have Kontakt Application KEY in HKEY_LOCAL_MACHINE

    It seems that the Key was deleted because i uninstalled Kontakt.

  • EvilDragon
    EvilDragon Moderator Posts: 998 mod

    Ha, no idea what's up with this to be honest. I would roll back W11 maybe. :)

  • conmarcos
    conmarcos Member Posts: 13 Newcomer

    Hi, i m already back to Windows 10 and no solution

  • Uwe303
    Uwe303 Moderator Posts: 2,515 mod

    I can confirm that kontakt works on win11, sometimes only a fresh install of windows is a solution, you can also try to create another user and start kontakt there's but you have already rolled back

  • conmarcos
    conmarcos Member Posts: 13 Newcomer

    Thanks, i will try with another user.

  • conmarcos
    conmarcos Member Posts: 13 Newcomer

    In other user, Kontakt opened but then I get this message and then closes.

    Capture.PNG

    get the message that you can see in the pic

  • Blindeddie
    Blindeddie Member Posts: 1,559 Expert

    post a screenshot of the following Registry key... (the first 10-20 lines would be fine...)

    HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Kontakt Application

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