I get RED X icon when it ry to open Standalone Kontakt

conmarcos

 Kontakt stopped working after upgrading from Windows 10 to Windows

11. Trying to resolve the issue I downgraded back to Windows 10

(which is fully updated). I also reinstalled it several times and Kontakt

in Native Access appears correctly installed. I also

tried all the troubleshooting suggested

in:https://support.native-instruments.com/hc/en-us/articles/115004169849-KONTAKT-Crashes,

but still no solution. Each time I try to open Kontakt no matter it

is in Standalone mode or within a DAW like Reaper 6 or Cubase 12 Pro

Kontack do not open and I get Icon with RED X instead.

Every other Audio related software works fine including NI Software

like Traktor DJ2, Creator Tools and all others.

Blindeddie

What is the exact error message? Did you try opening Kontakt as “Administrator” (right click the icon choose “Run as Administrator”)

conmarcos

That is what I see when I try to open Kontakt no matter I try to open it as usual or as an administrator. Thanks.

Blindeddie

Not a very informative error message…🤪

probably a good idea to put in a support ticket since you have already tried the other troubleshooting steps.

https://support.native-instruments.com/hc/en-us/sections/360000092857

conmarcos

Hi, i open a ticket twice but did not even receive the automatic response message.

The issue is this: After upgrading to Windows 11, each time I click on the Standalone Kontakt icon, Kontact does not start up and only I see what you see in this photo. Is like Windows cannot find the exe. But Kontakt in Native access appears installed fine. It is a registry issue but I do not know a good workaround there, I just did the registry troubleshooting that is proposed in NI support and also I downgraded to windows 10 and reinstalled Kontakt but no solution. A Cubase or Reaper project that includes Kontack it crashes and I'm asked to kill the plugin.

EvilDragon

Try uninstalling Kontakt again and then manually clean up relevant keys from registry. So, press Win+R and type regedit.exe, press Enter. Then navigate to and delete these keys:

HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Kontakt Application

HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\Kontakt Application

Then try reinstalling.

conmarcos

Hi, I deleted the Kontakt Application KEY in HKEY_CURRENT_USER\SOFTWARE\Native Instruments\, but after this in HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\ there is no Kontakt Application KEY .Only i see Kontakt instruments , Kontakt Factory libray and Kontakt Factory selection KEYS.

EvilDragon

Alright, no matter. What happens after reinstalling now?

conmarcos

The same issue.

conmarcos

But know i have Kontakt Application KEY in HKEY_LOCAL_MACHINE

It seems that the Key was deleted because i uninstalled Kontakt.

EvilDragon

Ha, no idea what's up with this to be honest. I would roll back W11 maybe. :)

conmarcos

Hi, i m already back to Windows 10 and no solution

Uwe303

I can confirm that kontakt works on win11, sometimes only a fresh install of windows is a solution, you can also try to create another user and start kontakt there's but you have already rolled back

conmarcos

Thanks, i will try with another user.

conmarcos

In other user, Kontakt opened but then I get this message and then closes.

get the message that you can see in the pic

Blindeddie

post a screenshot of the following Registry key... (the first 10-20 lines would be fine...)

HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Kontakt Application