No MIDI from KONTROL S88 MK3 in Cubase?

AL EX
AL EX Member Posts: 12 Member
edited October 2024 in Komplete Kontrol

Hello i just get an amazing Mk3 KONTROL S88.

ON logic and pro tools i don't have issue, but i cannot use it on Cubase 12 and 13. When i play with it it looks like Cubase do not receive signal both USB and midi.

Do you think it is a Steinberg bug or your side problem.

If you could debug me it would be awesome.

My system is MAC OSX VENTURA

Processor m1

Thank you, have a great day.

Alex

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Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,914 admin
    Answer ✓

    @AL EX I've done some digging and talked to some colleagues. There was one user with the same symptoms as you. The solution was simply to reset Cubase preferences to default. You can do that by quitting all programs and renaming or deleting the Cubase 13 folder found here:

    Macintosh HD\*Your Username*/Library/Preferences\Cubase 13

    Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

    User_Library3_2.gif

    From here: https://helpcenter.steinberg.de/hc/en-us/articles/115000245510-Preferences-of-Cubase-and-Nuendo

    Does that fix the issue?

«1

Answers

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,834 mod

    Three questions:

    1. Have you updated to the latest available versions of Cubase?
    2. Have you followed the steps here? https://support.native-instruments.com/hc/en-us/articles/4406832231441-How-to-Integrate-Your-Kontrol-Keyboard-with-Your-DAW
    3. Are you connected directly, or via a USB-C hub? If so, please try using a USB-C hub to bypass some inherent USB-C issues with certain chipsets.
  • AL EX
    AL EX Member Posts: 12 Member

    Hello Matthew

    1. Yes i Have the Latest cubase
    2. I follow it yes.
    3. Yes i am connected to USB-C directly i will try your suggestion and see how is going.
    4. Thank you very much i'll post here my result later on.

    Alex

  • AL EX
    AL EX Member Posts: 12 Member

    Hello Matthew. Yes it does not work i've tried all the way.

  • AL EX
    AL EX Member Posts: 12 Member

    If someone can debug me it could be very nice. I feel that my Kontrol mk3 useless on Cubase. Thank you

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,914 admin
    https://community.native-instruments.com/discussion/34103/kontrol-s88-mk3-issue

    Is everything functional in standalone? What MIDI inputs have you selected? Screenshot welcome.

    In Cubase, you mention that no MIDI is coming through but are the host integration features working? Like, Play, Rec, do you see the Cubase mixer on the keyboard?

    Can you browse, load and control the preset? Is it only the notes not being played when you hit the keys?

  • AL EX
    AL EX Member Posts: 12 Member

    the signal looks to enter into Cubase 13 but no sound. Sometime when i record it record midi but i cannot hear the sound when i am not recording. I sent you picture.

    Thanks

    Screenshot 2024-07-31 at 00.33.16.png Screenshot 2024-07-31 at 00.38.06.png
  • AL EX
    AL EX Member Posts: 12 Member

    Yes the host integration features are working and i can see my symphony orchestra track on the kontrol digital screen. Don't know really what is happening. Thanks

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,914 admin

    @AL EX I think I know where the issue is coming from. You selected the Kontrol MK3 DAW port, this port is responsible for communication between the DAW and the keyboard, it's not the same as the MIDI input (for notes and MIDI control). You should select the one called simply Kontrol S88 MK3.

  • AL EX
    AL EX Member Posts: 12 Member

    I don't have this option actually. where ? in the studio setup or on the midi Inputs of the track itself? may you show me where. Print screen welcome

    Thanks

  • Matthew_NI
    Matthew_NI Product Team Posts: 1,834 mod

    See this article:

    https://support.native-instruments.com/hc/en-us/articles/4406832231441-How-to-Integrate-Your-Kontrol-Keyboard-with-Your-DAW

    There is a section specific to Cubase that shows how everything should look.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,914 admin
    https://community.native-instruments.com/discussion/comment/169406#Comment_169406

    Can you send a screenshot of all your available MIDI inputs within Cubase?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,914 admin
    https://community.native-instruments.com/discussion/comment/169414#Comment_169414

    It's not about the host integration, it's just the MIDI in that is not working when playing the keys.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,914 admin
    https://community.native-instruments.com/discussion/comment/169406#Comment_169406

    Can you simply send a screenshot of all the available MIDI inputs here:

    Screenshot 2024-08-01 at 11.20.22.png

    Can you also check in Komplete Kontrol in standalone the available/selected MIDI inputs, screenshot also welcome.

    Sorry, I can't send you screenshots yet, I'm waiting for a licence renewal from Steinberg.

  • AL EX
    AL EX Member Posts: 12 Member

    That is funny i can record notch but cannot hear them while i am playing in direct.

  • AL EX
    AL EX Member Posts: 12 Member

    In standalone i guess you are talking about KONTAKT? If there is another app that i have to download please tell me.

    Screenshot 2024-08-07 at 03.08.55.png Screenshot 2024-08-07 at 03.09.01.png Screenshot 2024-08-07 at 03.09.24.png
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