seek help! My account may have been hacked.

tianlan

seek help! My account may have been hacked. The account and password are correct, but I am unable to log in or retrieve them. There are K14 COLLECTOR’S EDITION in the account.

Uwe303

Hello,

only native instruments can help you with that problem. You can contact them here on the bottom of that page:

https://support.native-instruments.com/hc/de/sections/18115022767005

Heisenberg

We need 2fa to protect our accounts!

Uwe303

https://community.native-instruments.com/discussion/comment/167468#Comment_167468

Yes absolutely

tianlan

https://community.native-instruments.com/discussion/comment/167460#Comment_167460

I applied for support two days ago, but I haven't received a response yet. usually help me retrieve my account? I am concerned that my product may be transferred

Uwe303

I can mark @Kaiwan_NI maybe she can help here, and have a look what's going on. And you can get help quickly.