Failure to identify the serial number

meysamshirazi74
meysamshirazi74 Member Posts: 6 Newcomer
edited October 22 in Native Access

Hello . I bought the native instrument s61 mk2 device second-hand and I don't have access to the seller, and to register the serial number of the device in the Native Access software, I have a problem that the serial number is duplicated and the serial number is registered, and I get an error message. please guide me.

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Best Answers

  • maniacintosh81
    maniacintosh81 Member Posts: 614 Guru
    Answer ✓

    You‘ll need a licence transfer ID from the seller or have to contact NI support.

  • maniacintosh81
    maniacintosh81 Member Posts: 614 Guru
    Answer ✓

    If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process.

    Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

    1 Do you need help with the activation or installation of a product? This question is required.* → No

    2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

    3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

    4 OK. Are you a buyer or seller?This question is required.* → Buyer

    5 Have you received a License Transfer Token?This question is required.* → No

    6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

Answers

  • maniacintosh81
    maniacintosh81 Member Posts: 614 Guru
    Answer ✓

    You‘ll need a licence transfer ID from the seller or have to contact NI support.

  • Sunborn
    Sunborn NKS User Library Mod Posts: 2,845 mod
    edited July 20

    @meysamshirazi74 please do NOT publicly share serial numbers and personal e-mails! Thank you.

    I will edit your post.

  • meysamshirazi74
    meysamshirazi74 Member Posts: 6 Newcomer
    https://community.native-instruments.com/discussion/comment/166773#Comment_166773

    Hello .
    You can help me ?
    How can I activate this device?

    I do not have access to the transfer ID of the device
    The first seller has lost the information registered on the site and I only have access to the serial number of the device.

  • maniacintosh81
    maniacintosh81 Member Posts: 614 Guru
    Answer ✓

    If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process.

    Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

    1 Do you need help with the activation or installation of a product? This question is required.* → No

    2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

    3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

    4 OK. Are you a buyer or seller?This question is required.* → Buyer

    5 Have you received a License Transfer Token?This question is required.* → No

    6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

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