Kontrol S61 MK3 - Stuck on Serial number screen after FW update

Dvox

Hello, I can't get the keyboard to work. After installing the hardware controller in Access and installing the new FW update the keyboard is stuck on the serial screen. Can anyone assist?

Thanks!!!!

Dvox

Thank you, nothing worked from these links, so I ended up updating my BIOS, then I got a new USB C to USB A cable (did not use the cable that came with it and the factory USB C port on the mobo) and plugged that into the top mounted USB port on the PC. Deleted the driver and rebooted. Reinstalled and it finally worked! Took all day yesterday from morning till night to figure out. I hope this helps someone else.

Jeremy_NI

Can you give this a try: After Registering My Kontrol S-Series MK3, I’m Still Asked to Add My Serial Number

Please also check these: Kontrol S-Series MK3 Troubleshooting Guide

In the case that's not helping, please get in touch with our support specialists here: https://bit.ly/NI_support_Kontrol

Dvox

Thank you, nothing worked from these links, so I ended up updating my BIOS, then I got a new USB C to USB A cable (did not use the cable that came with it and the factory USB C port on the mobo) and plugged that into the top mounted USB port on the PC. Deleted the driver and rebooted. Reinstalled and it finally worked! Took all day yesterday from morning till night to figure out. I hope this helps someone else.