KK S49 MKII WON'T TURN ON

aktasluna

First of all, I bought my keyboard about 2.5 years ago and I couldn't sleep from excitement when I first got it because it was the first MIDI keyboard that was mine. Also, I am a student living alone in Istanbul, so believe me, it's not easy for me to afford this kind of stuff. I will not ignore the good times I've had with it over these years, but I also cannot ignore the fact that this keyboard is willing to do absolutely everything to slow down your workflow. The product always feels like I am testing some beta version with all the bugs and flaws. Putting aside the hassle it causes to integrate with any DAW, it never works seamlessly even with applications within its own ecosystem. There is always something that needs to be fixed first. Previously, I reported to the support team (back when they had a proper support team) that some buttons (mixer etc.) would stop working and their functions would be disabled after a while when working in Ableton, and no matter how much we tried, this problem was never resolved. So, every time I need to use the keyboard, I reinstall it first. Today, however, the keyboard won't even turn on. I press the button, and nothing appears except "Komplete Kontrol" on the right screen and "Smart Keyboard Controller" on the left screen. I checked and followed everything listed on the website meticulously. I checked all the drivers, reinstalled them multiple times, and tried different cables, different USB ports, and even a different computer. The result is still the same, of course. I'm really tired of dealing with these problems. I want to sell it and get a more stable and reliable keyboard, but I don't even know how to sell it with this problem now. Sorry NI, but this is a komplete disaster. I will never buy a product from this company again.

Here's a picture of the problem, as if some other people didn't post the same problem and weren't left unresolved.

Uwe303

Hello,

sorry to hear that, I once had the same with my maschine studio and the only thing that helped was to go into windows device manager (before disconnect the keyboard) set it to show all devices and them uninstall all native related stuff, if asked for uninstalling the drivers, select yes, there are some dfu drivers for example, so please look for all stuff unfortunately I can't remember them. Then after that install the drivers again and after that reconnect the keyboard.

Uwe303

Hello,

sorry to hear that, I once had the same with my maschine studio and the only thing that helped was to go into windows device manager (before disconnect the keyboard) set it to show all devices and them uninstall all native related stuff, if asked for uninstalling the drivers, select yes, there are some dfu drivers for example, so please look for all stuff unfortunately I can't remember them. Then after that install the drivers again and after that reconnect the keyboard.

aktasluna

Hi,

Thanks a lot for the reply. I did what you said, then checked the keyboard before installing the drivers. Even though none of the buttons were lit, the screen showed the MIDI control view. Then I disconnected the keyboard and installed the latest driver "MK2 Driver 5.0.0" from the Downloads page. However, after installing the driver I am left with the same problem again. 👾

aktasluna

https://community.native-instruments.com/discussion/comment/163049#Comment_163049

When I install the driver, the same problem occurs. When I uninstall the driver, this is the situation:

Uwe303

can you maybe make a picture of your device manager with the kk devices

aktasluna

https://community.native-instruments.com/discussion/comment/163070#Comment_163070

Sure, here:

Uwe303

and you have deleted all those devices and if asked for uninstalling driver, you selected yes?

aktasluna

https://community.native-instruments.com/discussion/comment/163201#Comment_163201

I repeated the whole process three times before giving up. Then, I connected my DeepMind12 synth to keep working. About an hour later, while I was working, something surprising happened: the lights on the Komplete Kontrol, which was still connected, went off, it restarted itself, and then started working. As frustrating as it was, it eventually worked. Thanks a lot!

The issue with the buttons not functioning properly is still ongoing. I'm using Ableton Live 11 Suite, and the navigation buttons, mixer, metronome, etc., either don't work from the start or stop working after a while. It seems to be a common problem, but I haven't found a solution that works yet.