Z1 cuts off the sound and has a lot of distortion.

Sikele
Sikele Member Posts: 3 Member

Hello to everybory!

I have three Z1 controllers and two laptops: a MacBook Air 2014 (Intel) and a MacBook Pro 2020 (M1). As a wedding DJ, I use two setups: one for the welcome cocktail area and another for the dinner area etc.

I've tested all three Z1 controllers with both laptops. One particular Z1 has significant distortion and frequent sound cutoffs when used with the MacBook Pro (M1) and the latest Traktor 3 update. This Z1 works fine with the MacBook Air (Intel), and the other two Z1 controllers work fine with the MacBook Pro (M1).

I also use an X1 Mk3. The issue with the Z1 feels similar to old latency, buffer size, or driver issues I experienced with Windows XP and old Pioneer SB/Serato gear. Any help would be appreciated.

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Best Answer

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 294 mod
    Answer ✓

    Mmhh Interesting I will suggest for this specific issues to reach out to our support team, this looks like an issue that requires a deep look into your system.

    I will create a ticket for you, please check your email.

Answers

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 294 mod

    Heyo!

    Does the other two Z1 work fine with the (Intel)?

  • Sikele
    Sikele Member Posts: 3 Member

    Yes the other two work good with Intel and M1

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 294 mod
    Answer ✓

    Mmhh Interesting I will suggest for this specific issues to reach out to our support team, this looks like an issue that requires a deep look into your system.

    I will create a ticket for you, please check your email.

  • Sikele
    Sikele Member Posts: 3 Member
    edited August 10

    unfortunately, I had to use the other two Z1 but recently I needed the third one and the problem still continues …

    I will upload a video soon.

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 294 mod

    Hello,

    I checked the status of your support ticket. Please be in touch through email with our team and upload a video there.

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