Guitar Rig 7 pro cannot be activated when installed on my new machine.

Prakash

I have it installed on my laptop which works fine. I bought M1 Mac Studio recently and wanted to use it but apparently it has only demo version. I tired adding the key in + Add Serial in Native Access but it shows following error.

I have tried uninstalling it from old machine, but still not been able to activate it.

I would really appreciate if you have any idea how to activate in new machine or any thing I am missing.

Kaiwan_NI

Hi @Prakash can do double-check if you've logged into Native Access on your new Mac Studio with the right email address?

If the problem persists, resetting the XML file in Native Access can help:

https://support.native-instruments.com/hc/en-us/articles/360005345538-Registration-Error-Unknown-Serial

Prakash

Yes I double checked Native Access is logged into with right account. I also verified the serial key is already there in account from website.
Let me check working with XML file.

Prakash

Hi @Kaiwan_NI
I tried the option to reset the XML file but it didn't work.

Kaiwan_NI

Hi @Prakash if you haven't already, please get in touch with our support team via chat here.