Native access libraries "Installation failed" error message

Thom31

Hello,

I am contacting you because I am having trouble installing libraries from Native Access. No matter the library, when I click on Install, the download completes successfully, but then at the moment of installation, I consistently get an error message saying "installation failed".

I do have the latest version of Native Access (3.11.1), I have the correct File Management settings, and both Native Access and NTKDaemon have full disk access in the system settings. I am stuck and cannot install anything from Native Access, and I am unable to contact Native Instruments support for help.

Can you help me find a solution? This is very frustrating.

Thank you for your assistance.

Mert_NI

Hello Thom31,

We are sorry to hear about the issues you are experiencing.

 Please carry out the following steps:
 

1. Open your Mac's System Preferences and click Security & Privacy.
2. Under the Privacy tab, choose Full Disk Access from the side bar.
3. Click the lock icon in the bottom left of the window and enter your Mac password.
4. Ensure that Native Access & NTKDaemon appear in the list.
   
   If they do not appear in this list, click the + icon and add the following apps:
   Macintosh HD > Applications > Native Access
Macintosh HD > Library > Application Support > Native Instruments > NTK > NTKDaemon
    
5. Once completed, click the lock icon again

 Please also ensure that Native Access has full access to Removable Volumes in the Files and Folders tab, as shown below:
 

Then restart your computer.

If the issue persists, I would kindly suggest to open up a support ticket using this link by clicking the chat icon on the right bottom of your page: https://bit.ly/NI_support_NA and our team can help you with the solution☺️

Mert_NI

Hello Thom31,

We are sorry to hear about the issues you are experiencing.

 Please carry out the following steps:
 

1. Open your Mac's System Preferences and click Security & Privacy.
2. Under the Privacy tab, choose Full Disk Access from the side bar.
3. Click the lock icon in the bottom left of the window and enter your Mac password.
4. Ensure that Native Access & NTKDaemon appear in the list.
   
   If they do not appear in this list, click the + icon and add the following apps:
   Macintosh HD > Applications > Native Access
Macintosh HD > Library > Application Support > Native Instruments > NTK > NTKDaemon
    
5. Once completed, click the lock icon again

 Please also ensure that Native Access has full access to Removable Volumes in the Files and Folders tab, as shown below:
 

Then restart your computer.

If the issue persists, I would kindly suggest to open up a support ticket using this link by clicking the chat icon on the right bottom of your page: https://bit.ly/NI_support_NA and our team can help you with the solution☺️