S49 Mk2 color loop

ms334

Hello. My S49 is not starting properly. There's a constant color loop after I turn it on. My PC doesn't detect it. I have tried installing drivers but it didn't work.

ms334

I had to send it for repair. It was repaired and arrived back to me a few days ago. They have replaced the mainboard.

Uwe303

Hello,

have you tried another cable and another usb port, maybe there is not enough power.

ms334

I tried on my laptop. Different ports. Still nothing. It happened suddenly when I installed some of the software (Native Access or Komplete Kontrol). I turned around and it started doing this loop.

Uwe303

normally if you install stuff containing drivers you don´t connect the keyboard, just connect it if everything is ready and installed, if you use windows also have a look into the device manager and see if you have some devices without drivers or something.

ms334

Nothing works tbh. I have such bad luck

Jeremy_NI

@ms334 Sorry to stumble upon your request after so long. Did you manage to make it work or contact support?

Have you tried the following? My Komplete Kontrol Keyboard Does Not Start

ms334

I had to send it for repair. It was repaired and arrived back to me a few days ago. They have replaced the mainboard.

Jeremy_NI

@ms334 Thanks for the update! Glad you have now a working device!