Native Access - Download failed for Retro Machines MK2, Session Horns Pro, Vintage Organs

PhilMcW
PhilMcW Member Posts: 6 Newcomer
edited October 2024 in Native Access

Everything else works fine but these will not update. Cannot get it touch with support directly either, which is aggravating. HELP!!!

Best Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 748 mod
    Answer ✓

    Hello Phil, sorry for the issue and you would not be able to reach the support.

    To reach the support team, you can always use the chat icon on the right bottom side of your page in this link: https://bit.ly/NI_support_NA

    According to the update issue, can you please let me know about the issue in more detailed way, which products that you are having this issue with? Also, maybe can you please send us a screenshot of the issue and error message if you get one so I can understand the issue easier to help you further to solve that☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 748 mod
    Answer ✓

    Hello PhilMcW,

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    I hope this helps☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 748 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/172034#Comment_172034

    Hello PhilMcW, sorry to hear that the issue is still happening.

    Can you please create a support ticket or open a chat support using this link below providing the screenshot of the page which you are having issues with installing:

    https://bit.ly/NI_support_NA

    So our team can get back to you as soon as possible☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 748 mod
    Answer ✓

    Hello Phil, sorry for the issue and you would not be able to reach the support.

    To reach the support team, you can always use the chat icon on the right bottom side of your page in this link: https://bit.ly/NI_support_NA

    According to the update issue, can you please let me know about the issue in more detailed way, which products that you are having this issue with? Also, maybe can you please send us a screenshot of the issue and error message if you get one so I can understand the issue easier to help you further to solve that☺️

  • PhilMcW
    PhilMcW Member Posts: 6 Newcomer
    Screenshot 2024-08-12 at 11.27.28.png
    Screenshot 2024-08-08 at 20.51.11.png

    Downloaded from the links you sent. Opened and installed them but they still don't appear in Native Access. (No idea how to find them in my DAW now either, even if they are installed somewhere!?!)

    Screenshot 2024-08-12 at 11.31.35.png
  • Mert_NI
    Mert_NI Customer Care Posts: 748 mod
    Answer ✓

    Hello PhilMcW,

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    I hope this helps☺️

  • PhilMcW
    PhilMcW Member Posts: 6 Newcomer

    Hi,

    Thanks for that but Private Relay was not on.

    Please advise further. (Other products have updated successfully. )

  • Mert_NI
    Mert_NI Customer Care Posts: 748 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/172034#Comment_172034

    Hello PhilMcW, sorry to hear that the issue is still happening.

    Can you please create a support ticket or open a chat support using this link below providing the screenshot of the page which you are having issues with installing:

    https://bit.ly/NI_support_NA

    So our team can get back to you as soon as possible☺️

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