Everything else works fine but these will not update. Cannot get it touch with support directly either, which is aggravating. HELP!!!
Hello Phil, sorry for the issue and you would not be able to reach the support.
To reach the support team, you can always use the chat icon on the right bottom side of your page in this link: https://bit.ly/NI_support_NA
According to the update issue, can you please let me know about the issue in more detailed way, which products that you are having this issue with? Also, maybe can you please send us a screenshot of the issue and error message if you get one so I can understand the issue easier to help you further to solve that☺️
Hello PhilMcW,
If you are receiving the "Download Failed" error message, please perform the following steps:
I hope this helps☺️
Hello PhilMcW, sorry to hear that the issue is still happening.
Can you please create a support ticket or open a chat support using this link below providing the screenshot of the page which you are having issues with installing:
https://bit.ly/NI_support_NA
So our team can get back to you as soon as possible☺️
Downloaded from the links you sent. Opened and installed them but they still don't appear in Native Access. (No idea how to find them in my DAW now either, even if they are installed somewhere!?!)
Hi,
Thanks for that but Private Relay was not on.
Please advise further. (Other products have updated successfully. )
