Support ticket submission

Jak
Jak Member Posts: 3 Newcomer
edited October 22 in Kontakt

I have signed in to my account and I cannot find support ticket submission form anywhere.

My problems at this point I've been solved except for one which is rather important. I have ultimate kontrol package and a KKS88 Mark II and I notice inside native access that my k o n t a c t version is 7.1. I have tried everything including reinstalling NA hoping that I would see an update. Where is the current version and why aren't I seeing it on native access? I would sure like to be able to submit a ticket.

Answers

  • mykejb
    mykejb Moderator Posts: 1,775 mod

    You should be on Kontakt 7.10.5. What version of Native Access are you running, is it up to date?

    You can submit a support ticket here after going through a chatbot - https://support.native-instruments.com/hc/en-us

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