Reaktor 6 will not update correctly

gaz long
gaz long Member Posts: 42 Member
edited October 2024 in Native Access

I am having problems Installing and updating Reaktor 6 I have followed all the help articles however when my system is rebooted the same issue occurs. I have attached a screenshot of system settings that seem to suggest that I am correctly ensuring Native Access and NKS Deamon have full disk access. Can anyone advise?

Screenshot 2024 of system settings showing Natve Access and NKS Deamon.png

Best Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Alright, it seems like a demo issue, can you please try this workaround:

    If you have made sure you are logged in with the correct email address, please go to the following directories listed below that pertains to your operating system:

    For Mac:
    Mac HD > Library > Application Support > Native Instruments > Service Center

    For Windows:
    C:\Program Files\Common Files\Native Instruments\Service Center

    Then delete the following .xml files:
    Native Access.xml
    NAME OF PRODUCT IN DEMO MODE.xml

    Should that not help either, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:

    Native Access Error Message: "Activation failed...Internal error during activation"

    Restart your computer and Native Access afterwards.

    Please let me know about the results☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/159261#Comment_159261

    Hello again Gaz,

    Can you please try this workaround:

    • close NA
    • delete these folders:

    Macintosh HD > Users > Shared > Native Instruments > Native Access
    Macintosh HD > Users > Shared > Native Instruments > installed_products

    Does your Reaktor still listed as demo?

  • gaz long
    gaz long Member Posts: 42 Member
    Answer ✓

    I finally managed to remove the demo version and reinstall reaktor 6. Everything seems to running correctly. Many thanks to everyone who has helped me. Gaz

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