Komplete Kontrol s61 mk3 doesn't connect using a TB hub?

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ebrown1942
ebrown1942 Member Posts: 4 Newcomer
edited October 2024 in Komplete Kontrol

Just got the Kontrol and was having trouble with setup, until I realized there was no data connection when plugged into my CalDigit TS3 Plus thunderbolt hub.

When I connected it directly to the MacBook, I was able to proceed through setup, and everything works as long as it's directly connected to a port on the computer and not in the hub.

Is this a known issue?

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  • oobe79
    oobe79 Member Posts: 167 Advisor

    I think nearly all of us connect our S-series MK3 keyboards to the computer through a powered hub. At least for Mac computers, you basically cannot hook your keyboard directly to the computer, unless you connect the separate power port on the back of the keyboard yo a separate power source.

  • ebrown1942
    ebrown1942 Member Posts: 4 Newcomer

    Very peculiar, as my experience is the exact opposite. Works when directly plugged into the computer, does not work when connected to the powered hub.

  • victorp.sg
    victorp.sg Member Posts: 220 Pro

    Perhaps the USB-C ports on the CalDigit TS3+ TB Dock do not provide enough power for your S61 Mk3 to work properly. To test, plug in a separate USB-C power device to your keyboard.

  • ebrown1942
    ebrown1942 Member Posts: 4 Newcomer

    That was a decent theory… it didn't occur to me that it wouldnt have enough power, because the hub can provide 87 watts, and because the screen on the keyboard came on and all that… but I just tried plugging in an additional power source, and it still doesn't work :(

    I have a ticket open with NI so hopefully we can get to the bottom of this.

  • Maciej Repetowski
    Maciej Repetowski Member Posts: 733 Guru
    https://community.native-instruments.com/discussion/comment/158677#Comment_158677

    I have S49 Mk3 connected directly to my Mac mini via provided cable, no problems with Firmware update and works flawlessly. Maybe S61 Mk3 needs more power, hmm.

  • victorp.sg
    victorp.sg Member Posts: 220 Pro
    edited June 2024 Answer ✓
    https://community.native-instruments.com/discussion/comment/158782#Comment_158782

    Which additional power supply did you use? Also, did you try both USB-C ports on your CalDigit TS3+ TB Dock—there is one in front and the other in the rear?

  • ebrown1942
    ebrown1942 Member Posts: 4 Newcomer
    https://community.native-instruments.com/discussion/comment/158807#Comment_158807

    It works using the front port (5 gbps)! But not the rear port (10gbps). Thanks for the help!

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