How to cancel an update from an instrument?

Moni

Hello Community (my English is not so good)…
Yesterday I made an update in native access from the instrument "Session Guitarist Electric Sunburst Deluxe". Now there comes a message: "Your version of Kontakt is too old to load this file. Please update to the latest version."
I use Kontakt 6. I don't have any idea, what I must do. I need this instrument in Kontakt 6.
Can anybody help me?

Monochrome

FYI and ICYMI: You can download an older version of "Session Guitarist: Electric Sunburst Deluxe" for Kontakt 6 from here:

https://community.native-instruments.com/discussion/17039/previous-versions-of-recently-updated-kontakt-libraries-compatibility-with-k6-older-libraries

Have you contacted NI Support regarding that crash?

• https://support.native-instruments.com/hc/de/sections/360000092857

Milos

From my experience, I think you need to start using Kontakt 7 Player (it is free btw).

Because I experimented this by trying to use Kontakt 6 Player for newer versions of the instruments and I also did have that same message as you did, so I sticked by using the 7th release of Kontakt.

Maybe Kontakt 7 Player can help you too. (Take it with a grain of salt)

Moni

Hi Milos, thanks for your answer.
My problem: I work as a Playback-Producer. I'd use this instrument in many projects and I work again and again in these projects. All the settings I've made are not in Kontakt 7. This regards several hundred projects. I'm really desperate.

Moni

It is the piano sound NOIRE.

Moni

Since yesterday I cannot work with many projekts. All projects with "Session Guitarist Electric Sunburst Deluxe" are unusable. The projects are "frozen". I made a screenshot.

Fehler Kontakt.png

Monochrome

FYI and ICYMI: You can download an older version of "Session Guitarist: Electric Sunburst Deluxe" for Kontakt 6 from here:

https://community.native-instruments.com/discussion/17039/previous-versions-of-recently-updated-kontakt-libraries-compatibility-with-k6-older-libraries

Have you contacted NI Support regarding that crash?

• https://support.native-instruments.com/hc/de/sections/360000092857

Moni

Hello Monochrome, thanks for your help.
I could not found the contact to the support. Thanks for the links.
I will try it immediately.

Moni

There is only a virtual assistent. It's very difficult to tell him the problem.

Sunborn

https://community.native-instruments.com/discussion/comment/160389#Comment_160389

Hello,

check my comment below, about how to contact Support. :-)

https://community.native-instruments.com/discussion/comment/160371#Comment_160371

Moni

Hey Monochrome,
I downloaded the old version. But it is an iso.part file.
Access is open. But there is no file to install.

Monochrome

https://community.native-instruments.com/discussion/comment/160399#Comment_160399

Huh… iso.part? It should be .iso 🤨 Did the download not completed successfully?

You normally right-click the ISO file and choose Open with > Windows Explorer, which will create a virtual disk drive. You then double-click the included .exe file to start the installation process.

https://support.native-instruments.com/hc/de/articles/115005811825-Wie-%C3%B6ffne-ich-ISO-Dateien-Disk-Images-Windows

Moni

Hey Monochrome,
I downloaded two times. I made a screenshot.

File_damaged.png