No tracking info after order - no support reply

Tom456
Tom456 Member Posts: 4 Newcomer
edited October 2024 in Komplete Kontrol

hello I have recently ordered the m32 and have yet to receive any tracking info and it still stays processing, I have reached out to support with no reply :/ starting to worry I could have been conned in in the UK.

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    Answer ✓

    My colleagues got back to you.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    edited June 2024

    @Tom456 I see you're in contact with one of our agents right now, hopefully, they can help resolving the issue.

  • Tom456
    Tom456 Member Posts: 4 Newcomer

    hello @Jeremy_NI , thank you for your message I’m on the live chat and no one has replied to me it just says it’s connecting me to agent

  • Tom456
    Tom456 Member Posts: 4 Newcomer

    feeling frustrated :( I can’t get trough to anyone

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    Answer ✓

    My colleagues got back to you.

  • Tom456
    Tom456 Member Posts: 4 Newcomer

    thank you 😀

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