Komplete 14 issues

mulamusic
mulamusic Member Posts: 1 Newcomer
edited October 22 in Native Access

Hi, I recently bought komplete 14 standard off of Thomann. When i try to use the serial number it shows the message that i do not have the basis product. The guides on native aren't helping me resolve this issue at all.

I hope someone in here has had the same issue and can share how they resolved it. Thanks!

Answers

  • Simchris
    Simchris Member Posts: 325 Pro

    Double check you didn't buy an 'upgrade' vs the 'base' product. Common issue. If that is not the issue, pardon my butting in! :)

  • PoorFellow
    PoorFellow Moderator Posts: 4,903 mod
    edited May 29
    https://community.native-instruments.com/discussion/31487/komplete-14-issues

    As Simchris pointed out then the Updates and Upgrades require a base product. Updates require an earlier version of same product tier (earlier Standard) , the Upgrade to Standard requires Komplete Select. If you have neither then you can ask Thomann if they will give you a refund, but if they will actually do so is up to store policy. Or if you bought an Upgrade then you can buy a Komplete Select at the sale on N.I. shop or alternatively buy hardware that comes bundled with Select.

This discussion has been closed.
Back To Top

Categories