Yamaha FC-7 Expression Pedal/Komplete Kontrol problem Problem

Options
2»

Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    I see that it was a hardware issue indeed and the keyboard has been sent for repair.

  • PreacherAtArrakeen
    PreacherAtArrakeen Member Posts: 23 Member

    yup. Should be there Monday.

  • PreacherAtArrakeen
    PreacherAtArrakeen Member Posts: 23 Member
    edited June 2024

    well, turnaround was fast. It came back today. The M-Audio expression pedal (recommended by N.I.) still does not work.

    Further, and I am puzzled by this: the paper inside says the keyboard was exchanged, but it isn't a new unit. On the back, the serial # is gone and the device ID has been changed. Why no serial #????

    I find this entire procedure lacked any transparency. Can someone please explain what is going on? Is this S.O.P? to replace a faulty keyboard with another used one? How does this affect my warranty?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    https://community.native-instruments.com/discussion/comment/159722#Comment_159722

    This is the reply from our Hardware Service:

    The unit was replaced due to a shortage of replacement parts which would have been needed for your unit.
    Hence you got a replacement unit - with a blank white sticker. 

    Now regarding the pedal, from what I read in your ticket, the pitch wheel and mod wheel were not functional, are they working now? So it's only the expression pedal?

This discussion has been closed.
Back To Top

Categories