Yamaha FC-7 Expression Pedal/Komplete Kontrol problem Problem

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Answers

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,689 admin
    Answer ✓

    I see that it was a hardware issue indeed and the keyboard has been sent for repair.

  • PreacherAtArrakeen
    PreacherAtArrakeen Member Posts: 23 Member

    yup. Should be there Monday.

  • PreacherAtArrakeen
    PreacherAtArrakeen Member Posts: 23 Member
    edited June 2024

    well, turnaround was fast. It came back today. The M-Audio expression pedal (recommended by N.I.) still does not work.

    Further, and I am puzzled by this: the paper inside says the keyboard was exchanged, but it isn't a new unit. On the back, the serial # is gone and the device ID has been changed. Why no serial #????

    I find this entire procedure lacked any transparency. Can someone please explain what is going on? Is this S.O.P? to replace a faulty keyboard with another used one? How does this affect my warranty?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,689 admin
    https://community.native-instruments.com/discussion/comment/159722#Comment_159722

    This is the reply from our Hardware Service:

    The unit was replaced due to a shortage of replacement parts which would have been needed for your unit.
    Hence you got a replacement unit - with a blank white sticker. 

    Now regarding the pedal, from what I read in your ticket, the pitch wheel and mod wheel were not functional, are they working now? So it's only the expression pedal?

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