Yamaha FC-7 Expression Pedal/Komplete Kontrol problem Problem
Answers
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I see that it was a hardware issue indeed and the keyboard has been sent for repair.
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yup. Should be there Monday.
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well, turnaround was fast. It came back today. The M-Audio expression pedal (recommended by N.I.) still does not work.
Further, and I am puzzled by this: the paper inside says the keyboard was exchanged, but it isn't a new unit. On the back, the serial # is gone and the device ID has been changed. Why no serial #????
I find this entire procedure lacked any transparency. Can someone please explain what is going on? Is this S.O.P? to replace a faulty keyboard with another used one? How does this affect my warranty?
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This is the reply from our Hardware Service:
The unit was replaced due to a shortage of replacement parts which would have been needed for your unit.
Hence you got a replacement unit - with a blank white sticker.Now regarding the pedal, from what I read in your ticket, the pitch wheel and mod wheel were not functional, are they working now? So it's only the expression pedal?
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