Account blocked

prime8zero · 2024-05-25T15:45:09+00:00

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Hi folks, need some advice pls. Ihavent used my account for a few years now. I just attempted to login to check I have the right login details and to see if I have any purchased products. But as I tried to login, it stated that they have blocked my account because of too many failed attempts.

This is the first time in a while I've tried to login & only tried once just now. So maybe I had failedattemptsthat last time I tried to logon I'm not sure it's been a while now since I tried.

uunfortunately I can't contact customer services cos I can't login. Can anyone help me out pls?

Really appreciateap any help with this matter. Thanks folks. Sincerely,

Adrian

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Accepted answers

Uwe303

Hello,

I can mark @Kaiwan_NI and hopefully she can contact you or forward it to the correct person. But of course it's weekend now so please wait a bit.

PoorFellow

https://community.native-instruments.com/discussion/31314/account-blocked

This is a matter for N.I. Account Support , you need to contact N.I. Account Support

Treat it like an account that you have no longer access to. Check this article "I Have No Access to My User Account" , so use the account created for communicating with us here in the forum.

Then : (You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

2: Is your question about License Transfers / 2nd hand purchases?

3: Do you have 2 NI accounts and want to merge them?

4: Are you experiencing problems with your email address or password for your NI account?

I have password issues

My password is invalid

6 If your password is invalid, please try the following

That Doesn't help

7 OK! Let's gather some information specific to your issue.

Describe your problem in ONE sentence , this is the opening of your ticket .

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