Not Receiving E-mails from Native Instruments

skolarr

Wasn't quite sure where to post this . . .

I've registered my Maschine + but I did not get an email with the two vouchers. Or an email acknowledging the registration. When I registered my Komplete S49 last year I received an email almost immediately. I tried to submit a support ticket with the AI chatbot. It told me that a ticket was created and that it would appear in my inbox withing 2-3 minutes, but I still don't see any NI emails. I've checked my spam folder and there are no recent NI emails there.

I did send an unsubscribe request last year about a week after I got the S49, so perhaps that is why I'm not getting any emails? I'd like to get some assistance on getting those e-vouchers but I'm not sure how to resolve this since it looks like communication may be closed on my end.

PoorFellow

I will try calling for someone to assist you but I can not guarantee that I will be successful (I am not a N.I. employee)

Matt_NI

https://community.native-instruments.com/discussion/31152/not-receiving-e-mails-from-native-instruments

It's possible that it might take a few more hours but if you haven't received anything still, just reach out to our support team and they'll be able to look into it : https://support.native-instruments.com/hc/en-us/sections/360000092537

skolarr

@Matt_NI Thanks for the response. I did get an email response with a ticket number, but it's been sitting open since Tuesday evening. So far, I'm unsure if my inquiry is still being investigated. I sent another message early this morning on that same ticket to see if there is a follow up, but it seems as though no one has seen the ticket. If it takes time for my situation to get resolved, I understand. But I'm just curious to know if it's being looked into and it seems like my ticket hasn't even been seen by anyone since Tuesday.