Ashlight upgrade price for Komplete 13 Ultimate not showing

The Spiral Sequence
The Spiral Sequence Member Posts: 4 Sine
in Komplete General

I have the KOMPLETE 13 ULTIMATE Collectors Edition, which includes Pharlight and Straylight, but when I go to add Ashlight while it's on special for 50% off there is no upgrade price available as it says I don't have these products registered to my account. I'm pretty sure this happened late last year when they were on sale too. Is it possible to get a price on adding Ashlight, and how much would it be?

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Best Answer

  • Kubrak
    Kubrak Member Posts: 662 Saw
    Answer ✓

    Getting Trilogy and getting Ashlight are two different things.... Unfortunately. I guess.

    The thing is that separate licences for Pharlight/Straylight will be replaced by Trilogy one. In Komplete it is not possible to replace licences for Pharlight/Straylight.

    So my assumption is that is the reason, why it is not possible to upgrade to Trilogy using Komplete.

Answers

  • Paule
    Paule BerlinMember Posts: 190 Saw

    Is Ashlight active or inactive in your Native Access?

  • The Spiral Sequence
    The Spiral Sequence Member Posts: 4 Sine
    edited May 13

    There is a demo version of Ashlight 1.0 active in Native Access.

  • The Spiral Sequence
    The Spiral Sequence Member Posts: 4 Sine

    I can see an upgrade price of $224 for the Light Trilogy, but I can't access it as it says none of the other products (Straylight and Pharlight) are registered to my account.

  • Kubrak
    Kubrak Member Posts: 662 Saw
    Answer ✓

    Getting Trilogy and getting Ashlight are two different things.... Unfortunately. I guess.

    The thing is that separate licences for Pharlight/Straylight will be replaced by Trilogy one. In Komplete it is not possible to replace licences for Pharlight/Straylight.

    So my assumption is that is the reason, why it is not possible to upgrade to Trilogy using Komplete.

  • The Spiral Sequence
    The Spiral Sequence Member Posts: 4 Sine

    Seems about right. Guess I'll wait until Komplete 14 Ultimate and upgrade everything then!

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