Native Access is Missing Some Plugins

A while back, I bought Komplete Kontrol 13. I had 110 plugins showing in Native Access. I recently reset my Mac and dragged and dropped all my data from my Time Machine folder. Now, I'm only seeing 71 plugins on Native Instruments. What are some things I could do to restore all my plugins? Thanks!

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PoorFellow

@Jeremy_NI , this sounds as something for you to possibly comment on ?

Jeremy_NI

@warrencoons I think we need to differentiate plug-ins (or applicatins) like Kontakt, Reaktor, etc… and content, like libraries.

Using Time machine in that way can break a lot of things: My Native Instruments Product does not work after using Migration Assistant / Time Machine / Carbon Copy Cloner (Mac OS)

You simply need to reinstall the applications and locate the libraries in Native Access.

warrencoons

Hi @Jeremy_NI,

You are right in that I was conflating plugins and libraries.

I'm unsure how I would be able to reinstall the applications and locate the libraries when I am not seeing them in Native Access. Before there were 110, now there are only 71. In addition, many of them are just showing the demo version.

Best,

Warren

PoorFellow

https://community.native-instruments.com/discussion/comment/151985#Comment_151985

Then you can try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending product XML) then restart computer and log in again to see if that helps

Jeremy_NI

https://community.native-instruments.com/discussion/comment/151985#Comment_151985

Ok, understood, there's also some recent issues with Native Access, so if what @PoorFellow did not help, please get in touch with support: https://bit.ly/NI_support_NA

warrencoons

Looks like the issue was solved on its own. Thank you for your help!

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