Earlier you could fill in some questionnaire to rule out some obvious fixes that would solve ones problem, to later on end up at a support request form where one could put forward the issue at hand.
Now however, you simply end up at the main support page, whatever you choose, hardware or software problems, whatever questions you answer with no, will lead you back.
Either their website has gone through some poor testing, or they simply only wants our money but are uninterested in helping out when their product goes faulty.
How are we who paid 1000's of dollars for their products being able to get support nowadays?
