Impossible to reach Native Instruments support using their website.

_Theo_

Earlier you could fill in some questionnaire to rule out some obvious fixes that would solve ones problem, to later on end up at a support request form where one could put forward the issue at hand.

Now however, you simply end up at the main support page, whatever you choose, hardware or software problems, whatever questions you answer with no, will lead you back.

Either their website has gone through some poor testing, or they simply only wants our money but are uninterested in helping out when their product goes faulty.

How are we who paid 1000's of dollars for their products being able to get support nowadays?

Jeremy_NI

Hey there, there have been a few changes on ways to contact our support. Everything is explained here: Support page functionality changes !

So there's always a way to get in touch, chat or other.

For technical support, nothing has changed, there are typeforms where you can always submit a request.

Jeremy_NI

Hey there, there have been a few changes on ways to contact our support. Everything is explained here: Support page functionality changes !

So there's always a way to get in touch, chat or other.

For technical support, nothing has changed, there are typeforms where you can always submit a request.

_Theo_

Hi #Jeremy_NI, The problem was the browser not accepting some cookies needed (3d party?), which will make NI's website believe you are not logged in and therefore not show the option to contact support.

By using default configured browser I finally got to be able to reach the part where to enter a support case.

PoorFellow

https://community.native-instruments.com/discussion/comment/151853#Comment_151853

Thank you for reporting back and telling what was the solution to the issue.