Tried everything pls help😭

Impulse

my kongrol s61 mk3 has 1 key brighter than the others (D key) ,it sends midi information but never plays a note on any cat or external device although all other keys work fine,I’ve done factory reset and redone updates but it’s still the same? Any suggestions welcome and thanks in advance! Pic attached

mykejb

It might be a faulty unit. I'd suggest submitting a support request at the bottom of this page as a first step - https://support.native-instruments.com/hc/en-us/categories/360000053737-Product-Support

mykejb

It might be a faulty unit. I'd suggest submitting a support request at the bottom of this page as a first step - https://support.native-instruments.com/hc/en-us/categories/360000053737-Product-Support