Guitar Rig 6 Pro Version 6.2.2 crashes on macOS Monterey 12.3.1 (au/vst/app)

Martino Tempesta
Martino Tempesta Member Posts: 5 Sine

Hi guys, I just bought KOMPLETE, and Guitar Rig 6 won't work. Anyone is experiencing the same problem?

Configuration: M1 Max, macOS 12.3.1

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Best Answers

  • Eddie_NI
    Eddie_NI Product Team Posts: 36 mod
    Answer ✓

    The cause for your problems might be a corrupted database file. Please try to delete the gr6db and gr6dbLock files from ~/Library/Application\ Support/Native\ Instruments/Guitar\ Rig\ 6/Database/. I hope this helps.

    But in any case Guitar Rig should not crash, so we'll continue to investigate your report and make Guitar Rig more robust for the case of a corrupted database.

  • Martino Tempesta
    Martino Tempesta Member Posts: 5 Sine
    Answer ✓

    Deleting also user.kad it works 🥳 Thanks man

Answers

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 723 mod

    Does it crash in standalone as well ? If it crashes in your DAW, since you have a M1 computer, you should run it in Rosetta mode: How to Open Your DAW Using Rosetta

  • Martino Tempesta
    Martino Tempesta Member Posts: 5 Sine

    Crash in standalone, also using Rosetta. I'm trying with different daws and the same result. I think there is a problem with macOS 12.3.1. A friend of mine with macOS 12.2.1 has no problem with guitar rig 6.2.2.

  • Eddie_NI
    Eddie_NI Product Team Posts: 36 mod

    Hi @Martino Tempesta

    Guitar Rig runs fine here on my M1 Mac with macOS Monterey 12.3.1. So in order to find out what's going wrong on your system it would be very helpful if you could send us a crashlog, preferably from Guitar Rig 6 standalone. (You can find it in Finder->Go->Utilities->Console->Crash Reports).

    Cheers,

    Eddie

  • Martino Tempesta
    Martino Tempesta Member Posts: 5 Sine

    Hi Eddie, here's the crashlog. Thanks in advance

  • Eddie_NI
    Eddie_NI Product Team Posts: 36 mod

    Thanks for the crashlog, we will investigate this now.

  • Eddie_NI
    Eddie_NI Product Team Posts: 36 mod
    Answer ✓

    The cause for your problems might be a corrupted database file. Please try to delete the gr6db and gr6dbLock files from ~/Library/Application\ Support/Native\ Instruments/Guitar\ Rig\ 6/Database/. I hope this helps.

    But in any case Guitar Rig should not crash, so we'll continue to investigate your report and make Guitar Rig more robust for the case of a corrupted database.

  • Martino Tempesta
    Martino Tempesta Member Posts: 5 Sine
    Answer ✓

    Deleting also user.kad it works 🥳 Thanks man

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