My products aren't showing up and I haven't found anything helpful.

emilio_.g

The other day I opened a project in Ableton and it said, "one or more Kontakt instances cannot be recalled correctly, perhaps due t missing content." I then discovered all the products that are missing from my NI, are products I purchased from Teletone Audio and I dont know if that has anything to do with it. I've tried adding the serials back again and NI tells me that they were successfully added, but they dont pop up in my library. Further, when I tried opening the plug in from the MIDI track, NI said that i need to either run a demo, purchase, or activate Kontakt 7. This makes no sense because I have been using Kontakt for over 6 months now. I tried to activate it and it took me to the NI application where Kontakt 7 never showed up. I tried installing Kontakt 7 and it just installed the NI application again where Kontakt 7 never popped up. I am sort of at a loss for what to do.

PoorFellow

https://community.native-instruments.com/discussion/29206/my-products-arent-showing-up-and-i-havent-found-anything-helpful

It's hard to tell if you have been hit by a Native Access issue that has struck a few users lately or if it is a more 'classical' N.A. . The former just depending on Native Access to update again to fix , the latter needing you to try some things to try to get it fixed.

You didn't tell your OS but I will go with Mac M2 computer as per your profile page !

Try the trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML)

Check to see if that helped !

Otherwise : There has just been introduced chat support for Native Access assistance (at least daytime on normal work days) (though blue chat box might not show at the moment due to a web-page issue) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !