Kontakt 7 & Komplete Kontrol crash, Mac & Garageband

Claude MISS

When I try to use NI plugins with Garageband, my Mac crashes with the following messages.

This doesn't happen with other plugins!

What is the solution ?

Thank you in advance for your help.

Jeremy_NI

@Claude MISS My bad! So what version of GargeBand are you using?

So Kontakt doesn't even open in standalone, what about Komplete Kontrol?

Please carry out these steps first: Kontakt Crashes and KOMPLETE KONTROL Crashes

Delete this cache file from:

Macintosh HD > Users > *Username* > Library > Caches > AudioUnitCache > com.apple.audiounits.cache

Jeremy_NI

Can you open Kontakt 7 and Komplete Kontrol in standalone? Is everything functional there?

Do Kontakt, Komplete Kontrol and GarageBand have full disk access? How to Enable Full Disk Access on macOS

Also have you checked this when opening Kontakt and Komplete Kontrol for the first time?

Loading KOMPLETE KONTROL in GarageBand for the First Time

1. Load the KOMPLETE KONTROL plug-in on a Software Instrument Track.
2. Note: read this article to learn how to load a NI plug-in in GarageBand.
3. If GarageBand prompts you to lower your security settings, click Lower Security Settings to proceed.

Claude MISS

Thanks for the answer 🙂

Can you open Kontakt 7 and Komplete Kontrol in standalone? Is everything functional there?

The answer is yes.

Do Kontakt, Komplete Kontrol and GarageBand have full disk access? 

I have to check this !

Also have you checked this when opening Kontakt and Komplete Kontrol for the first time?

No 🙄

Jeremy_NI

Ok, you might need to reset GarageBand preferences, it's explained here: https://support.apple.com/en-us/102247

Claude MISS

Good evening, yesterday I spent the whole morning with Garageband Apple support. We found out where the problem comes from. This is Kontakt 7. All other installed plugins work perfectly (AAS, East West, Rhapsody). But as soon as I try to activate Kontakt 7 this is the message that appears. Do you have the solution

?

nightjar

Are you using a Kontrol MK3 keyboard also? There is a known problem with Logic Pro.. and perhaps this is related to the same issue.

Claude MISS

I don't use a Kontrol keyboard when composing and the problem occurs even though no device is connected to my computer.

Jeremy_NI

@Claude MISS What version of Mainstage are you using?

Claude MISS

... And here is the message when I try to re-install Kontakt 7 :

Claude MISS

Hi Jeremy, I don't use MainStage.

And the problem is the same when I try to open Komplete Kontrol.

Here are the different messages and the Komplete Kontrol and Kontakt 7 windows that are displayed.

Jeremy_NI

@Claude MISS My bad! So what version of GargeBand are you using?

So Kontakt doesn't even open in standalone, what about Komplete Kontrol?

Please carry out these steps first: Kontakt Crashes and KOMPLETE KONTROL Crashes

Delete this cache file from:

Macintosh HD > Users > *Username* > Library > Caches > AudioUnitCache > com.apple.audiounits.cache

Claude MISS

Thanks JeremyRésultat de traduction

Thanks Jeremy for all your help in trying to resolve this issue !...

I'm using Garageband 10.4.11

No, Kontakt 7 and Komplete Control doesn't even open in standalone.

And unfortunately, I didn't find Kontakt and Komplete Control Crashes because I didn't find the Caches file (see the join pict) ! Perhaps is it the problem ?... 🤔

Jeremy_NI

Ok, so if Kontakt and Komplete Kontrol crash on standalone, you really need to reset the database.

What you are showing is the local library, the files to delete are in the user library, please check this section of the article more carefully (you can have it in french on the website):

1. Hold down the alt key on your computer's keyboard and click Go in the Finder menu bar. Choose the appearing Library entry in the drop-down menu.

2. Navigate to Application Support > Native Instruments.
3. Depending on the Kontakt version you are using, delete the following folder:

Claude MISS

Ok, after this step, Kontakt and Komplete Kontrol correctly standalone !

Jeremy_NI

And do they open in GarageBand now?

Claude MISS

They open but the windows are unusual appearance :