I was aked to update Native Access recently, which obviously I did. When I next opened my projects and loaded Komplete and Komplete Kontrol I was presented with a splash screen inviting me to A) Run Demo B) Buy Komplete C) Activate.
As an existing user with A full licence I chose activate and duly resubmitted my licence details. It proceeesed and accepted my licence, but would still not allow me to load the full version of Kontact, resorting back to the aforementioned "run Demo" etc splash screen every time I opened Kontact. It was as if the NI software wasn't recognising my licence.
After many frusttrating hours getting nowhere I reinstalled from an earlier backup on my sddystem. Didn't work. I then downloaded and ran the NI uninstall reg tool and took my installation back to scratch. Now when I run Native access it shows I have all the purchased applications and instruments in my library, but when I try to down load any I get the fault "Download Failed", and this using the default installation paths that Natice Access recommends.
I am at my wits end. Nothing related to NI works anymore, despite me having poaid for full Kontakt licence and having an S88 Komplete Kontrol keyboard.
Can anyone provide any info / help regarding this problem ?
With thanks Molly