its clear to me that once native instruments has your money they won't you to go away and not bother them. It's a real shame and I should have thought more carefully given how pissed I was about Kore I and then making the double mistake of buying Kore II. Now I invested in another ****** product, the Kontrol S61 MKIII and, once again no support. This is it for me. I will dump this keyboard on someone else. not bother plunking down the cash on Komplete 14 Standard and stick with products that work. Namely, hardware synths that I know when I turn them on they will work every time. Employees of Native Instruments, I would keep an updated resume handy. You will need it if your company continues to treat its dwindling customer base this way. Good luck to all the misled who made the mistake of following the advice of some YouTuber who is getting free product from Native Instruments.