Problems with fx knob on kontrol s3

Nickah
Member Posts: 2 Newcomer
Hello,
I've got a problem with my traktor kontrol s3.
The fx knob of the desk b work like a on/off button but I can control it with the fx knob of the deck d in a normal manner.
I think there is a problem of midi or something like that but I cant fix the problem.
Could you help me please.
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Answers
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Can you record a clip of what's going on?
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after discussion with my supplier it seems that it is a hardware problem.
My S3 went to after-sales service for repairs.
Thank you for your help and sorry for my late return
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