Lastest version of Komplete Kontrol will Crash Mac Sonoma 14.3.1

epiano

I was already after the craah, so it was opportunity to send raport to them :) maybe it will help.

grova

Fixed for me on the public beta Sonoma 14.5

Paul_Ortiz

Getting hard crashes (to black screen and reboot) on 16" M3 Max. 100% reproducible. I've checked Access and I see updates for Kontakt, Maschine and a few libraries but nothing for Kontrol.

**Edit: nvm I see that it's an Apple issue and should be addressed in the next update. I'll just refrain from using it until then. And I thought switching back to Mac would be all sunshine and rainbows lol

Paul_Ortiz

Bumping to say I upgraded to Sonoma 14.5 and Kontrol no longer black screens the Mac. Joy!

Matthew_NI

Apple fixed a bunch of stuff with Logic 11 and also Sonoma 14.5 - I'd recommend updating

Ryan Knaggs

Hi, I'm the one that origionally started this thread. I recently installed an update for Kontakt 7 that was emailed to me by the NI support staff and updated Komplete Kontrol plus updated my Sonoma to 14.5. I do not have any more Kernel Panel issues where the machine would restart after launching Komplete Kontrol as of 05/19/2024.

I've been running Komplete Kontrol now for one full day after the updates where I'm using it for many things and no problems at all since I updated to the latest, Komplete Kontrol, Kontakt 7 and Apple Sonoma system OS 14.5.

I want to thank the team at Native Instruments for fixing this kernal panic problem. Now I can configure my NI S88 MKII keyboard for MIDI CC commands and preview my sound library using Komplete Kontrol on my new Mac M2 Ultra 192 Gig computer.

Everything appears to be working as expected.

Thanks again,

Ryan C Knaggs

Ryan Knaggs

Well this is embarrassing. After I just posted this solution, and still running Komplete Kontrol. My Computer just crashed and reset iteself again. It just takes much longer now for it to do this. I have a new crash report to send to NI. The problem still continues!

Andrei David

Hey, I have the same problem. When I open Komplete Kontrol through Ableton, the program starts glitching every time I click with my mouse somewhere in Komplete Kontrol or press a key on my MIDI keyboard Kontrol S61. Sometimes, it crashes and reboots my entire laptop but the glitch I have it all the time, I am using a MacBook Pro with an M3 Pro chip and macOS Sonoma 14.5. When I had macOS Sonoma 14.3, it always glitched and rebooted my laptop. Now, it just glitches by turning the screen black for a split second every time I click or press a key on my keyboard.

Also, what I discovered is that if I press the white A and B keys on my Kontrol S61 from the right side, as well as the B flat key, it makes my Record, Play, and Stop buttons on my keyboard light up. When I press those buttons, I can hear my keyboard playing the same notes (A, B, and B flat), and the lights on those keys also light up.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/159603#Comment_159603

I'm a little bit confused, does the Mac crash completely and reboot, still?

Does it happen only in Ableton or also in Komplete Kontrol or Kontakt in standalone?

What version of Kontakt are you using?

Regarding the keys activating Play, record, etc…does this happen in Komplete Kontrol or in Kontakt 7 in standalone?

Andrei David

https://community.native-instruments.com/discussion/comment/159720#Comment_159720

Now it's not rebooting after I updated my OS to 14.5 Sonoma. But now still it's glitching when open through Ableton Komplete Kontrol plugin, always when I press a key from my Kontrol S61 or when I press a key on my keyboard to use it like a Midi it's turning for a split second the screen black. This does just when I open Komplete Kontrol in Ableton, in standalone app it doesn't do that. As for Kontakt I don't know because I don't use this app just Komplete Kontrol. I use 3.2.1 Version on Komplete Kontrol and Kontakt 7 is 7.10.5

For the key activating problem I checked now it does that just in Komplete Kontrol standalone app. As for Kontakt 7 standalone it doesn't do that but I noticed the keys are not working, I try to load a plugin and a sound and the lights on the keyboard are blue and in the app it's blue highlighted as well and doesn't work.

I will attach videos with the problems via Wetransfer here.

https://we.tl/t-xXZiHy6dsx

1. Glithing in Ableton is about the Komplete Kontrol glitch ( also what I noticed now is that sometimes in Kontakt 7 in Ableton it does like that as well and in other plugins from Native Instruments )
2. Komplete Kontrol buttons video is about the standalone Komplete Kontrol app
3. Kontakt 7 keys video is about the standalone Kontakt 7 app

Jeremy_NI

@Andrei David For the Komplete Kontrol and keys, I think I found what's up. If you go in your MIDI preferences, MIDI, you should only select the MK3(Main) as input

And select none as output:

Once you do that, the notes and the buttons should note interfere like they used to.

Now if you open Komplete Kontrol inside of Ableton, does it still glitch? I'm sorry but I couldn't really see what is happening exactly in the video.

Andrei David

https://community.native-instruments.com/discussion/comment/160683#Comment_160683

Thank you, it solved my 2 problems with standalone Komplete Kontrol app and Kontakt 7 as for the Ableton Komplete Kontrol plugin glitch It's still doing that. So to explain in more detail I open Ableton with my Kontrol S61 Turned ON and I can click where I want inside or press any button on my Kontrol S61 because works good every time. Once I load a Native Instruments Plugin into a Midi track and I let the window with the plugin open, every time when I press a button or a key from my Kontrol S61 or my keyboard or my mouse ( even if I stay 5 seconds and then I just move the mouse ) the screen turns black for a split second but the window with the plugin doesn't turn black just the Ableton window from behind, and this is just when the plugin window is open in the screen because if I minimize the plugin window in Ableton then it's not glitching just when It's open. Also this glitch appears just when my Monitor is plugged in via USBC in my laptop and I can see it on my Monitor screen because on my Mac's screen doesn't do that.

Jeremy_NI

@Andrei David I've contacted you by email about this issue. We'll need to have a deeper look into this.

Jeremy_NI

@John 7 Have you updated to Sonoma 14.5 and to Logic 11? The Sonoma update should get rid of the Kernel Panics/Full Mac crash and the Logic 11 update fixed the bug with Kontakt 7, Logic and our MK3 keyboards.