MacBook M1: Traktor Pro 3 not downloading

ein
ein Member Posts: 4 Sine
in Native Access

System: MacBook Air M1, macOS 12.3.1

Just purchased the upgrade to Traktor Pro 3. It is showing in Native Access. Since clicking on "Install" the progress bar is stuck at 0% for 15 minutes now. Restarting doesn't help.

download progress.png

In my Downloads folder it immediately creates these two files.

download folder.png

The network stats don't show any activity of a download. Everything else works, 1Gbit/s downstream and I just downloaded 100 GB of iCloud files, so no network issue here.

Any idea?

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Best Answer

  • Ryan_NI
    Ryan_NI BerlinCustomer Care Posts: 111 mod
    Answer ✓

    hey @ein - I'll send you a direct download link in a private message to see if that resolves the issue.

Answers

  • Ryan_NI
    Ryan_NI BerlinCustomer Care Posts: 111 mod
    Answer ✓

    hey @ein - I'll send you a direct download link in a private message to see if that resolves the issue.

  • ein
    ein Member Posts: 4 Sine

    Thank you for your help. Download, installation and activation through Native Access works. An update is shown and I can't apply it. No big deal, but not a perfect long-term solution.

  • Ryan_NI
    Ryan_NI BerlinCustomer Care Posts: 111 mod

    hey @ein - sure thing. here's a link to the update:

    https://drive.google.com/file/d/1-6ul6Jq3hiJMTA3tv4xCUVsp8QPRj7hP/view?usp=sharing

    Moving forward if there's an issue with any updates, feel free to reach out to support and we'll help get you sorted.

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