My serial is gone. Is my interface a paperweight now?

amazonen66 · 2024-03-03T12:47:18+00:00

There was an error rendering this rich post.

So just as the title says, my serial number from the bottom of my Komplete audio 1 is partially gone, so much so that I would have to enter thousands of combinations in order to guess it. I wanted to update my drivers and found out I have to have this serial number- I have the original order from Amazon made in 2021 if proof is needed. Help.

Find more posts tagged with

Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/27285/my-serial-is-gone-is-my-interface-a-paperweight-now

Nobody but support can help you with registration and serial number questions !

Please contact support and include picture of the bottom with partial serial and the proof of purchase and ask if they could please help you !

I am just another user here and can not guarantee that support can help but that is the procedure !

All comments

mykejb

If you're just looking for the drivers you can find them here - Downloads : Drivers & Other Files | Support (native-instruments.com)

Did you register the product when you originally bought it? If you did you should see the serial numbers in your account here - My Products, Serials & Downloads (native-instruments.com)

If you still need help registering the device you'll need to put in a support request using the "Account Support" option here - Purchase & Account – Native Instruments (native-instruments.com)

PoorFellow

https://community.native-instruments.com/discussion/27285/my-serial-is-gone-is-my-interface-a-paperweight-now

Nobody but support can help you with registration and serial number questions !

Please contact support and include picture of the bottom with partial serial and the proof of purchase and ask if they could please help you !

I am just another user here and can not guarantee that support can help but that is the procedure !

Quick links

Unanswered questions