Have no idea which items I fully own and which are only part of the instrument

choppingoud

I have over time upgraded my Komplete to 14 Collectors.

I am constantly seeing on the store prices for products I supposedly own.

For example, Arquis or Sequis, or Spotlight series (East Asia, Bali, Middle East, India) which all form part of either Ultimate or Collectors. Also a lot of the Symphony Series, Electric Mint, Omni expansions like Glaze, Rudiments, Feel It. In the store it will state that I can purchase full versions of these instruments, or I will get weird things like upgrade or cross-grade pricing for Factory Library (which I did upgrade over a year ago) or Spotlight Ireland (which I purchased a few weeks ago).

Does this mean the system doesnt reflect what I own in the store? What happens if I buy something I already own - why wouldn't NI stop this from happening by stating I already own something? Or are the version in Komplete only part versions? If this is true, shouldn't they be upgrades for say full Symphony Series library rather than stating I need to purchase the whole instrument.

I have asked this question of support a number of times but never get a full or accurate answer, just half replies. I don't understand why a company that produces such amazing software can't provide accurate information about something as simple as what you own (and what it included in the things you own forming part of Komplete, if they are not full version)

Thanks

PoorFellow

https://community.native-instruments.com/discussion/27279/have-no-idea-which-items-i-fully-own-and-which-are-only-part-of-the-instrument

This has been discussed before and people appear to come up with diverse explanations.

I myself upgrade more times and last time from Komplete 14 Standard to Komplete 14 Collectors Edition. But since I didn't upgrade from Standard to Ultimate then I am still offered an upgrade to Ultimate also. That's rather strange I think .

My own explanation is like this : Your friendly native-instruments.com neighborhood server computer is offering all potential upgrade paths available to you based on the products you already own.

It sometimes doesn't seem very logical to us but I am sure that there must be some sort of logic in there !