Scheduled maintenance February 28, 2024

Matt_NI

Hi everyone,

We're planning a scheduled maintenance on February 28, 2024, starting at 06:00 AM CET – which means you will experience downtimes on the Native Instruments and iZotope websites, as well as Native Access and Product Portal.

During the maintenance period, you might run into issues with the following:   

• Logging in and accessing your account  
• Sign up
• Password change and reset
• Updating user information

Please note that if you happen to make a purchase during this time, you might experience delays in getting your download delivered to you. In such a case, please give us up to 24 hours to process and deliver your products.

We understand this may cause some inconvenience and appreciate your patience and understanding. Kindly refrain from contacting our Customer Care team as we're actively working to address the issue and will keep you updated on the progress. We’ll edit this post as soon as everything is restored to normal!

Matt_NI

Update : The maintenance was successful and downtimes are no longer expected for the rest of day.

Thank you all for your patience.