[Duplicate] Still haven’t received my RMA shipping label. Can someone from support please help me?

vividd

I filed a support ticket for my Komplete Kontrol S88 MK2 as it has some defective keys. I was then told by support that they want me to send it in, and that I would be receiving a shipping label via email shortly. However, it's been 24 days now and I have still not received this shipping label. I have checked my spam folder and every other place, and it is nowhere to be found.

I am disappointed with my support experience and would appreciate this label or a new unit ASAP.

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PoorFellow

I have already asked that your issue were reviewed by forum customer care that can liaise to support .

I would have expected that to happen today , but since it did not then I will remind Jeremy in your other thread !

I will however have to close this thread as a duplicate .

Readers ! please refer to this thread ! : https://community.native-instruments.com/discussion/26987/was-told-24-days-ago-id-receive-a-shipping-label-for-hardware-repair-where-is-it

PoorFellow

I have already asked that your issue were reviewed by forum customer care that can liaise to support .

I would have expected that to happen today , but since it did not then I will remind Jeremy in your other thread !

I will however have to close this thread as a duplicate .

Readers ! please refer to this thread ! : https://community.native-instruments.com/discussion/26987/was-told-24-days-ago-id-receive-a-shipping-label-for-hardware-repair-where-is-it

Jeremy_NI

@vividd I already got back to you on this. Sorry about this delay.