I filed a support ticket for my Komplete Kontrol S88 MK2 as it has some defective keys. I was then told by support that they want me to send it in, and that I would be receiving a shipping label via email shortly. However, it's been 24 days now and I have still not received this shipping label. I have checked my spam folder and every other place, and it is nowhere to be found.
I am disappointed with my support experience and would appreciate this label or a new unit ASAP.
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