Kontrol S61 mk3 firmware issue

SyHuss

Brand new Kontrol S61 mk3 is stuck at "Please re-run the update on your computer".
Is there a way to reset the hardware to factory default?

Jeremy_NI

@SyHuss I see that you contacted my colleagues from support and now everything works.

PoorFellow

https://community.native-instruments.com/discussion/comment/155997#Comment_155997

You need to make your own thread with all details or alternatively contact N.I. Hardware Support directly .

Matthew_NI

@Jeremy_NI can help run you through this, when he gets a chance

PoorFellow

https://community.native-instruments.com/discussion/comment/134478#Comment_134478

Jeremy_NI is not here until the 26th at earliest...

Jeremy_NI

@SyHuss I see that you contacted my colleagues from support and now everything works.

mchbox

Hello, I have exactly the same issue, a brand new S61 MK3, I haven't managed to play and enjoy, but already stuck on the firmware update "Something went wrong, Please re-run the update on your computer".

This happened after the first try of an update that was running for a long time and failed.

Is there any guide or way to reset this device and start again?

I did an update from my Macbook Pro M2, I still can see the device but with firmware version 0.0.1, it tries to update it, but fails after 20 sec.

Just in case of question: The keyboard is connected to the Macbook via USB-C, but i also have an additional power adapter 100W connected to the keyboard, so this si not a problem of power i guess.

Thanks in advance.

MC

PoorFellow

https://community.native-instruments.com/discussion/comment/155997#Comment_155997

You need to make your own thread with all details or alternatively contact N.I. Hardware Support directly .