Why I can't find my registered products in native access ?
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VBS
Member Posts: 3 Newcomer
I reinstalled my macOS and when I downloaded native access and logged in I can't find lots of my products and expansions, I have the komplete 10 bundle the crossgrade and the upgrade and I also own a Maschine, So what is the problem ??
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Answers
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Did you try inserting the serial numbers of those lost products?
You have them inside your account on NI site.
Let me know if you need more info, good sir.
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Which version of MacOS are you running, and which version of Native Access? Do you see any of your products, or are they all missing?
-- Mike
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Hi!!!
Thanks for your reply!!!
I'm using macos MONTEREY 12.7.3 and native access 3.8.1, I do see just a few products but not all of them, I own komplete 10 ultimate both crossgrade and upgrade and a MASCHINE MK2 but non of these are showing up, I reinstalled everything but nothing works I deleted the XML file but it keeps coming back to where it was, nothing works, it's very confusing!!!!!!
Thanks you for any help!!!0 -
Your best bet would be to create a support ticket, because it looks like you're doing everything right!
This is the link for Native Access support - Native Access – Native Instruments (native-instruments.com)
-- Mike
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Thanks for your replies, this is what I'm going to do, otherwise I'm gonna sell my licences, because it's getting worse with native instruments.
Thanks you
cheers0
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