How to get in touch with our Customer Care 📧
We're here to help!
-- Experts and staff members are active in our community. Our customer care teams are also available via our help-center if you want to get in touch with us directly --
For Account & Order questions 👇
Please note: we don't want you to share private information and account / orders questions are best exclusively directed to our customer care.
Account & Registration Support
For all issues with your registration, NI account, password or license transfer.
Chat (during business hours) and emails available - Click Here!
Webshop & Order Support
For all question about a purchase in our web shop, like invoices, shipping times, product returns, etc.
Chat (during business hours) and emails available - Click Here!
For product related questions 👇
Please note: our interactive forms will allow you to create a support ticket via email - simply follow the suggested steps.
💾 Download and Installation Support
For all issues with Native Access or the download, installation or uninstallation of your product.
Interactive Wizard available to contact us via email - Click Here!
🎹 Music Production Support
All music production related categories, like MASCHINE, KOMPLETE KONTROL, KONTAKT, etc.
Interactive Wizards available in each category to contact us via email - Click Here!
🎧 DJ Support
For all TRAKTOR related questions.
Interactive Wizard available to contact us via email - Click Here!
⚡️ Hardware Support
For damaged controllers (caused by liquid spillage, fall damage, etc.) - Click Here!
Categories
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