Komplete Kontrol knob number 2 is moving alone

masta_killa
masta_killa Member Posts: 10 Member
edited October 2024 in Komplete Kontrol

Hi,

I've just bought the komplete kontrol SK2 88 and the second knob is moving their parameters alone without I moving it pshysically. Anyone know how to solve this?

Thanks in advance

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Answers

  • JesterMgee
    JesterMgee Member Posts: 2,987 Expert

    PC/Mac (desktop or laptop)?

    Using the supplied USB cable?

    Do you have a power adapter connected to the keyboard?

    If you give that encoder a quick twist back and forth a bit does the movement stop after release?

  • masta_killa
    masta_killa Member Posts: 10 Member

    PC/Mac (desktop or laptop)? PC

    Using the supplied USB cable? Yes

    Do you have a power adapter connected to the keyboard? Yes

    If you give that encoder a quick twist back and forth a bit does the movement stop after release? Not always

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,181 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/1003#Comment_1003

    I would suggest to plug only the S88 mk2 on your computer (no other MIDI device), monitor the MIDI input as explained here: How to Monitor the Input of a MIDI Controller if it shows activity even when you're not touching the device you should get in touch with our hardware department here: https://bit.ly/NISupport_Hardware

    If you can, also try the keyboard on another computer, if it also happens there, it's a hardware issue.

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