Kontakt 7 PROBLEM. stopped displaying library after 7.8.0 update, but path is correct

Tomas NS
Tomas NS Member Posts: 2 Newcomer
edited February 2 in Kontakt

If i go to recent in the file menu, i can load and it works. But Kontakt 7 don`t display any instrument anymore, as you can see in this screenshot. Same goes for Komplete Kontrol and Battery 4.

I have:

  • reinstalled from native access
  • Unchecked favorite in search
  • Made sure the Komplete.db3 file is deleted
  • Library is present on drive
  • Path is correct
  • Enabled full disk access

I work in Cubase 12.0.70, latest version of Native Access, latest version of all komplete software and Mac is on Big Sur (11.7)

Anyone got a clue here?



  • Jean-Christophe J.
    Jean-Christophe J. Member Posts: 2 Newcomer

    Are your instruments showing up in native access ?

    I had a similar issue with Kontakt, and other instruments not showing up in native access, and in Komplete Kontrol... After contacting the support, I had to delete the Native Access.xml file.

    I had to go to Mac HD > Library > Application Support > Native Instruments > Service Center and delete the Native Access.xml file.

    After deleting, restart your Mac and login to Native Access....

  • Tomas NS
    Tomas NS Member Posts: 2 Newcomer
    Thank you for your reply Jean-Christophe; i can see the library in Native Access but not in Komplete Kontrol. I will look into your suggestion!
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