Who do I contact to have an ensemble locked by NI.
I have the link to get the free player but I need the edit locked as the serial numbers are located in the ensemble. NI should offer a password protected lock/unlock module. But as it stands, a reseller must submit the ensemble to NI to have it locked. Who do I contact to have the edit disabled?
Best Answer
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You may want to try to contact the email we have available on this page: https://www.native-instruments.com/en/specials/komplete/this-is-nks/developers/
It would link directly to the team looking after these sort of topics, I'm not sure this is something support can really help with.
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Answers
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what ensemble/developer? Seems kind of strange that the dev would embed the S/N in the instrument and then intentionally have it locked for edit so you can't get to the S/N!!!
to contact Kontakt support... go here!
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It's a Reaktor ensemble, not a Kontakt.
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Still does not explain why do you need to unlock the ensemble....
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I need to lock it, not unlock it, but don't know who does it. Read it once that they will do it for 3rd party vendors. Ah, I call customer support.
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You may want to try to contact the email we have available on this page: https://www.native-instruments.com/en/specials/komplete/this-is-nks/developers/
It would link directly to the team looking after these sort of topics, I'm not sure this is something support can really help with.
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Ha, sorry for misunderstanding… @Matt_NI has provided the info you need!!!
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