NUENDO 12 KontrolS S49 MK3 CRASH MIDI

SPIROU
SPIROU Member Posts: 8 Newcomer
edited October 2024 in Komplete Kontrol


Hello

When I use NUENDO 12 with my KONTROL S49 MK3 at the end of the session I cannot turn off NUENDO, I have to force it and the midi system no longer works. I have to turn OFF the KONTROL S and restart the system, I don't have a problem with LIVE 11 and LOGIC PRO, do you have an idea thank you

All my drivers are up to date

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod

    Hey @SPIROU Does it happen when you use Kontakt as a plug-in or Komplete Kontrol as a plug-in? Both?

    Do Cubase, Kontakt and Komplete Kontrol, the Hardware Connection service all have full disk access? How to Enable Full Disk Access on macOS

  • SPIROU
    SPIROU Member Posts: 8 Newcomer

    Hey JEREMY

    Yes all authorizations are set

    I just uninstalled everything NUENDO deleted the .plist

    from the library, I reinstalled NKSDeamon following your advice, Hardware Connection Service I have the very latest MK3 driver

    I still have the same problem conclusion: SKONTROL crashes the computer's midi system and I have to restart by turning OFF the SKONTROL, NUENDO 12 works very well with my other ARTURIA controllers and the KONTROL M32.

    Mystery...I'm on a film score and I'm working with NUENDO

    usually because video display is very practical, I'm on LOGIC and I don't know it very well and of course I'm with the producers in my studio, I'm very stressed😅

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod

    Hey @SPIROU I've contacted tyou by email, we need to have a deeper look in your system.

  • SPIROU
    SPIROU Member Posts: 8 Newcomer

    je suis en train de télécharger Native TOOLS

  • SPIROU
    SPIROU Member Posts: 8 Newcomer

    NI support Tool is scanning my computer I will send you the report in a moment

  • SPIROU
    SPIROU Member Posts: 8 Newcomer

    I scanned the result it's done successfully but I don't have a report you receive it directly or I forgot a step

  • SPIROU
    SPIROU Member Posts: 8 Newcomer

    Je vous joint le resultat

    SupportToolExport.zip


  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod

    Hey @SPIROU Please get back to my email, this is not handled in the forum!

  • SPIROU
    SPIROU Member Posts: 8 Newcomer

    Allo you are dead?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod

    @SPIROU I was out of office and it seems my colleagues got back to you.

  • SPIROU
    SPIROU Member Posts: 8 Newcomer

    I think they will send me a KONTROL S61 MK3 can you check with them my contact is Alfredo I told him ok to receive a new one but I have no answer Thank you

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod

    My colleague will get back to you.

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