Battery to repair

JSF

For some reason, Battery 4 need to be repaired. Its currently located on my T7, i've tried both to relocated at the same place, tried to reinstall, none is working.

Attached the screenshot with the error message that i receive.

Thanks for your help

To repair.png

Battery location.png

reinstall error.png

Message error.png

Jeremy_NI

Please get in touch with our installation specialists here: https://bit.ly/NI_support_NA

Jeremy_NI

@JSF So did you follow the linked Knowledge Base article? Native Access Error Message: Downloading (*Product*) failed: could not create new file or truncate existing file

I assume you're on Mac, you didn't give the info. What is the format of your T7 external hard drive? If you're on Mac it should be formatted to APFS, as explained here: Notes on Hard Drive Formats on Mac Computers

Milos

Did you try the Repair button for Battery?

Using the Repair Function in Native Access (youtube.com)

JSF

@Jeremy_NI Yes i'm on mac sonoma. The thing was working before on the T7, i dont know what happened.

The format is mac os extended, see attached all the details.

@Milos yes i did, not working

Screenshot 2024-01-19 at 18.18.59.png

Milos

Maybe Jeremy can help with this one.

Jeremy_NI

Please get in touch with our installation specialists here: https://bit.ly/NI_support_NA

JSF

@Jeremy_NI I did but it takes a while before i get any answer

victorp.sg

Do you see “T7” or “T7 1” volume on your macOS Desktop? I suspect it will be “T7” on the Desktop, but macOS actually mounted it as “T7 1”, most probably it was not ejected properly previously before it was re-mounted again.

Restart your Mac computer and try again as “/Volumes/T7/…”.